FAQ

FAQ

How does pre-order work?
Pre-orders allow you to secure items before production is complete. Each product page lists the estimated shipping timeframe.

When will my order ship?
Standard orders ship within 2–5 business days. Pre-order items ship based on the timeline listed on the product page.

Do you offer returns or exchanges?
All sales are final unless the item arrives damaged or incorrect. Due to limited drops and pre-orders, we do not accept size-based returns or exchanges.

How do I choose the right size?
Each product includes a size chart. Items are designed with a relaxed luxury fit. If you prefer a tighter fit, size down.

Will items restock?
Most pieces are limited release. Some items may not restock once sold out.

How can I contact you?
You can reach us through the contact page or email us at Velaralounge@gmail.com.

How long does shipping take?
Shipping depends on the item. Ready-to-ship orders are faster, while pre-orders take longer due to production time.